FAQ's
We may not be able to answer life's big questions - but we can definitely help with your order, delivery or any other information about our awesome refurbished phones.
General Questions
Whatis Smart Tech?
Smart Tech is an online retailer specialising in high-quality new and refurbished mobile phones, accessories, and sustainable tech solutions at unbeatable prices.
Where are you based?
We are based in Manchester, UK, and operate exclusively online through our website: smarttechmcr.co.uk.
Do you have a physical store?
No, we are an online-only business. However, we ensure fast and reliable shipping across the UK.
Products & Quality
Are your phones new or refurbished?
We sell both new and refurbished phones. Each phone is tested, graded, and certified to ensure excellent performance.
What does ‘refurbished’ mean?
A refurbished phone is a pre-owned device that has been fully tested, repaired if necessary, and cleaned. It may have minor/light cosmetic imperfections but works like new.
Do your phones come with a warranty?
Yes, all our phones come with a warranty. The duration depends on the product and condition:
- New phones: Manufacturer’s warranty (usually 12-24 months)
- Refurbished phones: 12 months warranty with us
What condition are your refurbished phones in? What is the battery health?
Our refurbished phones are available in the following grades:
Grade A: Like new, minimal signs of use - minimum 85% battery health.
Grade B: Light signs of use, fully functional - minimum 85% battery health.
Grade C: More visible wear but 100% functional - minimum 80% battery health.
Ordering & Payment
How can I place an order?
You can order directly through our website: smarttechmcr.co.uk. Simply browse, add to cart, and complete checkout.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Klarna (Buy Now, Pay Later), and other secure payment options.
Can I cancel or change my order?
If your order has not yet been shipped, you can request a cancellation or change by contacting our support team as soon as possible on 0161 399 6782 or smarttech.mcr@gmail.com
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free standard shipping on all orders across the UK. Express delivery options are also available at an extra charge. All orders placed before 12PM on weekdays will be shipped out the same day. Orders placed after 12PM on Friday, will be shipped the following Monday.
How long does delivery take?
- Standard delivery (Royal Mail Tracked24): 1-3 working days
- Express delivery (DPD Next-Day): next working day on orders placed before 12PM on weekdays
Do you ship internationally?
Currently, we only ship within the UK, but we are looking to expand soon.
Returns & Warranty
Can I return a phone if I’m not satisfied?
Yes! We offer a 30-day return policy. The item must be in its original condition and packaging.
How do I claim a warranty?
If your device has any issues within the warranty period, contact us at smarttechmcr@gmail.com with your order details.
Support & Contact
How can I contact Smart Tech?
You can reach us via:
- Email: smarttech.mcr@gmail.com
- Live chat: Available on our website
- Landline/Whatsapp: 0161 399 6782 / 07449 929500
Do you offer trade-ins or buy used phones?
Not at the moment, but we may introduce a trade-in program in the future.
Do you offer discounts for bulk orders?
Yes, we offer special pricing for bulk purchases. Contact us for a custom quote.